WELCOME TO TOTAL VETS
We’re Here to Help!
To our valued clients,
The health and wellbeing of our people and clients are paramount. Given the evolving situation of Coronavirus (COVID-19) within New Zealand and across the world, we wanted to provide you with an update of the changes we’ve put in place to ensure the wellbeing of our team and our clients to help do our bit to slow the spread of the virus. We are monitoring the situation daily and will adjust how we operate accordingly. We want to reassure you that there is no immediate concern for clients at our clinic.
We remain open at the same operating hours for our sick patients. We are still available for your pets’ medication and food although we do ask that you provide 48 hours notice to ensure we have your supplies in stock. We are now offering a delivery service for clients who would prefer to stay indoors during lockdown but still want to provide for their pets; this includes flea and worm treatment as well as food or prescriptions. There is a small fee, and we are able to provide this service twice a week.
Whilst in lockdown, we will not see any routine appointments such as nails trims or de-sexing. If you are unsure whether your pet can wait until after lockdown, please contact the clinic for advice. We are now able to offer Telemedicine online; this is also a great option for pets needing a vet check prior to repeat prescriptions or as a visual aid to help us decide if your pet can be managed without coming into the clinic.
Contact the clinic on 03 389 45 64 if you have any questions or to book a Telemedicine consultation.
We have lifted our health and hygiene standards even higher to keep our team and clients safe, together with other precautionary measures:
- Clients cannot enter the clinic during the lockdown period (unless under extreme circumstances). Clients are asked to remain in their vehicles while our staff collect your pet and perform the examination back in the building. The vet or nurse will then phone you to discuss your pets needs.
- Placing hand sanitisers are at the front door of the clinic, this is used on entry and while exiting the clinic.
- After each consultation, the consultation room and equipment is thoroughly cleaned with disinfectant.
- A strict wellness policy, employees must stay home if they are showing any signs of illness.
- We’ve placed posters in our reception and toilet areas to remind people of good hygiene.
- We are not shaking hands, give us a wave instead.
There are several areas we are asking for help from our clients; they are:
- If you have returned from overseas travel, in line with New Zealand Government guidelines around self-isolation, please don’t visit our clinic. If your pet needs urgent assistance, please call us to discuss options.
- If you have cold and flu symptoms, or are self-isolating, we ask that you delay your consultation until the period of self-isolation is complete, or symptoms are resolved. If your pet needs urgent assistance, please call us to discuss options, this will help us to determine the best course of action, which may include collecting your pet from your car or conducting the consultation via phone.
Social distancing Medical experts deem that social distancing keeps more people healthy, will help flatten the curve and slow the spread of the virus. To provide social distancing whilst at the clinic, please call us when you arrive and wait in your car with your pet. Once we are ready for your appointment one of our lovely staff will come and collect your pet. A vet and nurse will perform the examination whilst you remain in your car, the vet will communicate with you once we’ve checked your pet.
If you are running late, please let us know in advance so we can manage this.
Please use contact-less payment methods and bring your own pen to complete any relevant forms.
Precautionary steps to follow as a pet owner:
- Follow good hygiene when interacting with your pets
- Wash your hands thoroughly for 20 seconds with soap and water after touching your pet
- Avoid sharing food with your pets or letting your pets kiss or lick your face or mouth
- Keep your pet’s vaccinations and parasite treatments up to date and maintain regular veterinary health checks
Can your pet catch COVID-19?
While COVID-19 seems to have emerged from an animal source, it is now mainly spreading from person-to-person. There is no evidence that any animals, including pets might be a source of infection with this new virus. There have been no reports of pets or other animals becoming sick with COVID-19 in New Zealand. After testing thousands of pets, there is also no evidence that companion animals, including pets can spread COVID-19.
Thanks for your ongoing support of our clinic at this difficult time. We wish you and your family well.
Dr Bryn and the team at Total Vets